If an offer has a limited validity period or is subject to conditions, this will be clearly stated.
The offer contains a complete and accurate description of the products, digital content, and/or services provided. Images used by Arden Mae Manchester represent the items offered as faithfully as possible. Obvious errors or mistakes in the offer do not bind Arden Mae Manchester.
Each offer clearly states the rights and obligations associated with acceptance.
Article 5 – The Agreement
The contract is concluded when the consumer accepts the offer and complies with the conditions set.
When a consumer accepts an offer electronically, Arden Mae Manchester will confirm receipt without delay. Until this confirmation is received, the consumer may withdraw from the contract.
When a contract is concluded electronically, Arden Mae Manchester will take appropriate technical and organisational measures to secure data transmission and provide a safe shopping environment.
Arden Mae Manchester reserves the right—within the limits of the law—to verify the consumer’s ability to meet payment obligations. If there are legitimate reasons, the company may decline an order or require additional conditions.
Article 6 – Right of Withdrawal
When purchasing products, the consumer has the right to withdraw from the agreement within 30 days without giving any reason. Arden Mae Manchester may ask for feedback on the reason for withdrawal but cannot require it.
Article 7 – Obligations of the Consumer During the Withdrawal Period
During the withdrawal period, the consumer must handle the product and packaging with care. They may unpack or use the product only to the extent necessary to establish its nature, characteristics, and functioning.
If the right of withdrawal is exercised, the consumer must return the product with all accessories, preferably in the original packaging, following the clear instructions provided by Arden Mae Manchester.
Article 8 – Exercising the Right of Withdrawal and Costs
If the consumer wishes to exercise the right of withdrawal, they must notify Arden Mae Manchester within the withdrawal period, either via the model withdrawal form or a clear written statement.
Article 9 – Obligations of Arden Mae Manchester in Case of Withdrawal
When the right of withdrawal is exercised electronically, Arden Mae Manchester will promptly send confirmation of receipt.
Article 10 – Exclusion of the Right of Withdrawal
Arden Mae Manchester may exclude the consumer’s right of withdrawal for products that are:
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made to the consumer’s specifications;
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of a clearly personal nature;
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unsuitable for return due to their nature;
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liable to deteriorate or expire rapidly;
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subject to price fluctuations beyond Arden Mae Manchester’s control;
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single issues of newspapers or magazines;
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audio/video recordings or computer software with broken seals.
Article 11 – Prices
During the offer’s validity, product prices will not increase except for VAT rate changes.
Arden Mae Manchester may offer variable pricing for items linked to financial market fluctuations beyond its control, as clearly stated in the offer.
Any price increases within three months of contract conclusion are allowed only if required by law.
All stated prices include VAT.
Article 12 – Conformity and Warranty
Arden Mae Manchester guarantees that its products and/or services conform to the contract, the offer description, and applicable legal and quality standards.
Any additional warranty provided does not limit the consumer’s statutory rights.
Article 13 – Delivery and Performance
Arden Mae Manchester will take the utmost care in processing and delivering orders.
Delivery will be made to the address provided by the consumer. Orders will be processed as quickly as possible, and always within 30 days, unless another timeframe is agreed upon. If delivery is delayed, the consumer will be notified within 30 days and may cancel the order at no cost.
The risk of damage or loss passes to the consumer once delivery has been completed, unless agreed otherwise.
Article 14 – Long-term Contracts: Duration, Termination and Renewal
Consumers may terminate an indefinite contract with one month’s notice.
Fixed-term contracts may be ended at the expiry of the agreed period, with up to one month’s notice.
Automatic renewal beyond three months is not permitted.
Article 15 – Payment
Unless otherwise stated, payment must be made within 14 days from the start of the withdrawal period or, where none applies, within 14 days of contract conclusion.
Consumers cannot be required to pay more than 50% upfront.
In case of late payment, statutory interest and reasonable recovery costs may apply.
Article 16 – Complaints Procedure
Arden Mae Manchester operates a fair complaints procedure. Complaints must be submitted in writing, clearly describing the issue, within a reasonable time after discovery.
Complaints will be addressed within 14 days. If more time is needed, the consumer will be informed of an expected resolution date.
Article 17 – Disputes
All contracts between Arden Mae Manchester and consumers are governed exclusively by British law. Disputes will be handled by the competent court in Manchester, United Kingdom.
Article 18 – Additional Provisions
Additional or deviating provisions shall never disadvantage the consumer and must be recorded in writing or in a manner allowing durable storage by the consumer.